New energy vehicle super long warranty chaos

Under the influence of the recent policy of tax breaks, new energy vehicles set off a new round of “blowouts”. Beijing Traffic Control Department has announced that from June 1 this year, Beijing New Energy Vehicle will be opened "green light", not subject to tail number limit line. Stimulated by this news, many consumers began to consider purchasing a new energy vehicle. The data from the China Association of Automobile Manufacturers also shows that in the first four months of this year, China's new energy vehicle production was 34,400, an increase of nearly three times compared with the same period of last year, and it has surpassed the United States' 32,400, ranking first in the world.

When consumers purchase new energy vehicles, they value the ease with which they can obtain licenses, and their relatively low charging costs. Although new energy vehicles have a longer warranty period and lower maintenance costs than gasoline vehicles, there are still many problems to be solved in the area of ​​aftersales maintenance.

In a recent visit, Beijing Business Daily reporter found that when consumers purchase new energy vehicles, their warranty periods and maintenance costs are different. Taking Beijing as an example, the new energy vehicles currently sold on the market are Beiqi New Energy E150EV and EV200, BYD e6, JAC iEV4, Qichen Morrowind, and Tesla ModelS. Among them, the warranty period of Beiqi New Energy EV200 vehicle is three years or 60,000 kilometers, but the battery, motor and other core components provide six-year or 200,000 kilometers long warranty period. At the same time, Beiqi New Energy after-sales service personnel said that owners of BAIC New Energy EV200 are advised to visit the store every six months for maintenance. The maintenance cost is free for five years or 100,000 kilometers. In addition, 4S shop also provides free trailers and scooter services.

BYD e6 vehicle warranty period of up to six years or 150,000 kilometers, dealers presented four free maintenance, but does not provide the battery trade-in and scooter, consumers need trailers also have to pay the cost. The daily maintenance cost of Tesla ModelS requires the owner's own responsibility. A Tesla after-sales service staff said that Tesla ModelS's battery can be replaced directly during the warranty period, but the brake fluid of this model needs to be replaced within two years or 40,000 kilometers. The cost is 596 yuan; antifreeze In four years or 80,000 kilometers need to be replaced, the cost up to 1695 yuan; gearbox oil replacement in 12 years or 240,000 kilometers, the cost is 628 yuan.

Yan Jinghui, deputy general manager of the Asian Games Village Automotive Trading Market, said that although the cost of new energy vehicle maintenance is relatively low, but the current warranty period of new energy vehicles and after-sales car companies are each fighting, the entire vehicle warranty period, battery warranty period, whether the concept of maintenance fees , To make consumers feel puzzled, in the after-sales system and standards, car companies need to improve the standards.

In addition, as the batteries and charging piles installed by new energy vehicles are provided by a third party, if the vehicle owner fails during use, it may be necessary for car companies, battery providers, and charging pile installation companies to jointly resolve the problem. Compared with gasoline vehicles, Undoubtedly increased maintenance costs and time costs. Yan Jinghui believes that compared with the complete after-sales system for gasoline vehicles, new energy vehicles still belong to the emerging field, and the entire industry is still in the stage of “crossing the river by feeling stones”. As consumers begin to accept new energy vehicles, improving and refining the after-sales service system will become a shortcoming for all car companies to complete.